Privacy Policy
How we collect, use, and protect your information when you browse the site, place an order, contact us, or join our email list.
Summary
We collect the information needed to answer questions, process orders, and send promotional emails only when you choose to subscribe. Promotional signups may be shown in a popup inviting visitors to join our email list. You can unsubscribe from marketing emails at any time.
Information We Collect
- Contact information you submit, such as your name, email address, phone number, mailing address, and message contents.
- Order details you provide when requesting a digitization service.
- Marketing signup details when you request updates or promotional emails.
- Basic technical and analytics data collected through tools such as Google Tag Manager, Google Analytics, and Microsoft Clarity.
How We Use Information
- To respond to inquiries and provide customer support.
- To process orders, send shipping instructions, and provide service updates.
- To deliver promotional emails and product or service updates if you subscribe to receive them.
- To understand site performance and improve the website experience.
Email Marketing and Signup Forms
When our email signup is active, it may appear when a visitor shows exit intent or reaches roughly 50% scroll depth. To reduce repeat interruptions, the signup may be suppressed for up to 7 days after dismissal or submission using browser storage or provider-managed cookies.
Promotional emails are separate from order confirmations and service updates. Submitting a contact form or placing an order does not, by itself, subscribe you to promotional emails unless you clearly request that.
Each promotional email includes an unsubscribe method so you can stop marketing emails at any time.
Service Providers
We use third-party providers to operate the website and business systems, including hosting, analytics, payment processing, and email marketing tools. These providers may process personal information on our behalf only as needed to deliver those services.
For email marketing, we use Omnisend to manage subscriber lists, forms, automations, and unsubscribe requests.
Analytics, Cookies, and Similar Technologies
We use analytics and site-improvement tools that may place cookies or similar technologies in your browser. These tools help us measure traffic, understand page usage, and improve site performance. Email marketing forms may also use cookies or local storage to remember whether a popup was shown, dismissed, or completed.
Your Choices
- You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email.
- You can contact us to request help with your information or marketing preferences.
- You can limit cookies or local storage through your browser settings, though some site features may not behave as expected.
Contact Us
If you have questions about this policy or your information, contact us at info@digitizemyvideo.com.